Refund policy

Last updated: March 2026

Our Policy

We want you to be completely satisfied with your Unsettled order. If you are not happy with your purchase, we accept returns within 7 days of delivery, provided the items meet the conditions outlined below.

Return Conditions

To be eligible for a return, items must be:

Unworn and undamaged — in the same condition as received
In original packaging — tags attached, packaging intact
Unaltered — not resized, repaired, or modified in any way

Items that show signs of wear, damage, or alteration will not be accepted and will be returned to the sender.

How to Initiate a Return

Email us at hello@unsettled.xyz within 7 days of receiving your order
Include your order number and reason for return
Wait for our confirmation and return instructions before sending anything back
Ship the item(s) back within 5 business days of receiving our instructions

Please do not send items back without prior authorization — unauthorized returns will not be processed.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Unsettled is not responsible for items lost or damaged in transit during a return.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection within 2 business days. Approved refunds will be issued to your original payment method within 5–7 business days.

Original shipping charges are non-refundable.

Incorrect Items

If you received an incorrect item, please contact us at hello@unsettled.xyz within 48 hours of delivery with photos. We will cover return shipping and send a replacement or issue a full refund at no cost to you.